Abstract
The purpose of this study was to examine the relationship between the job stress of employees due to changes in the employment environment of airlines under COVID-19 and job burnout and turnover intention. GAD-7 was applied to verify the influence relationship linking job stress, job burnout and turnover intention, using a structural equation model according to anxiety, namely, COVID blues. The results of this study can provide a theoretical basis for the relationship linking job stress, job burnout and turnover intention of employees due to changes in the employment environment resulting from the business crisis of airlines under the COVID-19 pandemic, which has been ongoing since 2020. In addition, it was possible to understand the degree of impact on stress, job burnout and turnover intention by measuring the anxiety disorder of employees, i.e., COVID-19 blues, due to the prolonged pandemic. This study provides basic data on human management measures in the aviation field. Furthermore, according to the results of this study, changes in the employment environment led to job stress in employees, which in turn increased employee job burnout and turnover intention. These results can provide practical implications and help human resource managers to better manage employees, as it was revealed that both changes in the organization of employees and changes in the employment environment of temporary employees increase job stress. Lastly, in the situation where COVID-19 and its associated blues continue, the GAD-7 scale, typically used for patients in hospitals, was applied to airline employees to determine their anxiety levels and psychological state, representing an effective method of lowering intention to leave, job stress and job burnout.
Highlights
Research Model and Hypotheses Development employment environment of airlines on job burnout and turnover intention du This study aims to investigate the effect of job stress resulting from changes in the COVID-19, and the influences of job stress, job burnout and turnover intention on employment environment of airlines on job burnout and turnover intention during COVIDployees through the of measurement airlineand employees’
This study aimed to investigate the effect of job stress of employees on job burnout and
This study aimed to investigate the effect of job stress of employees on job burnout turnover intention due to changes in the employment environment of airlines during the and turnover intentionIndue to changes in the employment environment of airlines during
Summary
Since 2020, the airline industry has suffered a recession, with difficulties in maintaining employment and facilities due to COVID-19 This pandemic caused the number of international and domestic airport users in Korea to decrease by 58.8% compared to the previous year. This study aimed to measure the anxiety level of airline employees who are currently experiencing severe business difficulties due to COVID-19, for whom psychological countermeasures for the prolonged pandemic are needed. For this purpose, levels of anxiety were investigated using Generalized Anxiety Disorder-7 (GAD-7), and the effect of that anxiety on job stress, job burnout and actual turnover intention was analyzed empirically. The results of this study can serve as the basis for practical guidelines for positive human management measures in the current era of living with COVID-19
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