Understanding Design Approach of the Workplace Through Value Creation and Satisfaction

Abstract

The study explored how a newly designed facility met the needs of the workers. Professional office workers of a recently renovated office space comprised the sample for this study. A questionnaire and an interview were the methods of data collection. Additional data sources included over 200 photographs illustrating various new building design elements. Data analysis included descriptive findings as well as thematic analysis ultimately describing the phenomenon. Participants described building-design-driven elements that impacted satisfaction. Factors such as behavioral, psychological, and physiological well-being; personal values; as well as organizational values, culture, and image also influenced satisfaction. The findings suggested that the interior design of an office space drives satisfaction based on several perspectives. We found that the key drivers of satisfaction, in addition to personal needs being met, were impacted by behavioral, psychological, and physiological well-being, personal values, as well as organizational culture and values. Constructs of the social theory and Personality Adjusted Model (PAM) were also implicated suggesting the previous school of thought and understanding of perceived satisfaction related to the office space and the workplace have changed. Based on the findings, we suggested a framework to explore new space planning and design approaches based on several perspectives.