Abstract
The positive relationship between emotional intelligence and business success has been proven. Employees in all organizational units have different personal characteristics that they incorporate to the organization itself internally or express them externally in relations with users. However, new technological changes have brought new challenges that are reflected in all business segments, especially in those related to relations with users. In addition, technologies based on artificial intelligence represent an unexplored area and it is not known how they affect the emotional and rational side of the relationship with users. Therefore, this paper investigates the role of components of emotional intelligence (EI) such as: self-awareness, self-discipline, motivation, understanding and sociability, in relationship with users in the digital environment. The main goal is to explore and find out the role and importance of emotional intelligence in the function of supporting users, which would enable differentiation of the organization in the competitive market.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
