Abstract
Problem statement: This case study presented students with a situation based in the healthcare industry, highlighting the importance of contract review, clear communications and interestbased negotiations in order to avoid the costly consequences that could be associated with contract related disputes. The case allowed students to understand how clearly written contracts play a deciding role in the success of business partnerships. Students practiced negotiation skills while discussing the performance clauses of the contract and considering effective amendments to that contract with the purpose of extending a business relationship. Approach: The author interviewed a project manager working for a preferred implementation vendor which had a contract with a large hospital provider in Colorado and California. The purpose of the interview and the case study focused on contract law, contract management, enterprise risk management and negotiation skills. The case study is based on class room use with practical, real-life contract management scenarios. Results: The team projects submitted for this case study in case management highlighted the receptivity of students in understanding the benefit of preserving business relationships, avoiding litigation and carefully wording the specifics of complex contracts. The students excelled in practicing interest-based bargaining skills and writing contract amendments that reflected the specifics of the complex contract problem presented. Conclusion/Recommendations: Case studies focused on real business situations resonate well with upper division students in business law classes; the complexities of the situations and of the contract language did not deter students from brainstorming solutions to the problems presented and in writing amendments to the contract such that the business relationship was preserved. The results of the students’ work on this case study problem were presented to the consultant who was surprised at the level of contract management demonstrated by the students.
Highlights
INTRODUCTIONSterling hospital the implementation of electronic medical records: The students play the role of the Project Manager at Electrohospital Consulting Services, Inc. and the role of the Project Sponsor reporting to the Steering Committee at Sterling Hospital
The context of this case is the healthcare industry, health information system and will allow an industry that will likely be one of the significant decision-support systems to operate in an integrated employers of current undergraduate students in multiple manner for all clinical workflows from diagnostic uses managerial and administrative roles
Negotiation skills will be emphasized and students will have a practical application of the ethical doctrine of stakeholder theory
Summary
Sterling hospital the implementation of electronic medical records: The students play the role of the Project Manager at Electrohospital Consulting Services, Inc. and the role of the Project Sponsor reporting to the Steering Committee at Sterling Hospital. Since signing the contract with Electrohospital Consulting Services, Inc., the hospital has had changes in personnel and the original Project Sponsor has been replaced as well as one of the key physicians on the Steering Committee. Breach of contract claims by sterling hospital: Sterling Hospital’s Project Sponsor is claiming breach of contract based on breach of substantial performance and wants to rescind the contract He has requested an immediate transfer of all the unfinished work that Electrohospital Consulting Services has completed; this includes the documents prepared for test plans and training plans.
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