Abstract
This study draws on Basic Human Values theory to investigate why shifts in values occur and how they influence telehealth adoption during a crisis. A literature review of the initial adoption and post-adoption of telehealth during Covid-19 shows how tensions between the personal growth value of patient autonomy and the personal security value of interpersonal care influence continuance in adopting telehealth. Findings show the different potential of values in generating innovative telehealth solutions. Values aimed at protecting financial and reputational resources remain salient during a crisis and must be realized to enable IT adoption that benefits public security.
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