Turizm İşletmelerinde Çalışan Mutluluğunun Önemi Üzerine Kavramsal Bir Değerlendirme

Abstract

Employees must do their work voluntarily with love and in happiness to ensure working with the same extent of excitement each day within the premises of their workplaces where they spend the most efficient and longest duration of their lives. The significance of human resources for the enterprises is an indisputable fact in terms of the competition environment we live in today. As a matter of fact, especially the happy employers working in tourism enterprises ensure happiness on part of the customers. From this point of view, in this study, it is aimed to examine the current practices with the necessity of creating happiness department as a function of human resources by considering the happiness of employees working in tourism enterprises. In this context; in this study, the concepts and the concepts related to the subject of literature search and the elements related to the subject, happiness, happiness in the workplace, the happiness of employees and the importance of happiness in tourism enterprises were examined in a conceptual framework. In addition, in the tourism sector, where the need for manpower is an indisputable issue, the benefits of creating a happiness department to tourism enterprises are discussed. As a result of the research, it is revealed that tourism enterprises must create a happiness department either as a single department or under the human resources department considering the current capacities.