Travelling along the public service co-production road: a bibliometric analysis and interpretive review

Abstract

ABSTRACT A bibliometric analysis and an interpretive review have been undertaken to advance the debate on public service co-production and public value co-creation, conceiving them as the cornerstones of public service logic. The systematization of 114 articles, which were sorted in 4 clusters through bibliographic coupling, revealed a ‘new normality’ of public service delivery relying on citizens’ involvement as value co-creators. Citizens and regular producers should be empowered to act as partners in co-designing and co-delivering public services. However, the interaction between citizens and regular producers generates value tensions, which should be addressed to avoid backlash on public value generation.