Abstract
Transparency in government has led to much research and has aroused interest in quality and content improvement. Building on the attention already received, this study contributes to the continual debate about government transparency and proposes six parameters that government information should address to enhance trust among citizens. The study’s empirical analysis validated the proposed model for accuracy and examined the possible impact of government transparency enhancement in public accountability, service delivery, urban and rural development, and government effectiveness, as well as how social media use can mediate to promote rapid information access to citizens and interested stakeholders. Findings on the analysis indicated a significant impact of government information on enhancing the proposed dimensions and the use of social media for communication and improvement in all aspects proposed. The analysis shows that social media is an essential and appropriate strategy to communicate and seek ideas from citizens to enhance services that influence trust in the government. Keywords: Government transparency; Citizens trust; Social media use; Services delivery. DOI : 10.7176/PPAR/9-5-08 Publication date :May 31 st 2019
Highlights
Citizens have the right to petition the authorities and have their voices heard when citizens need clarifications in the performances and functions of their public officials (Carbone, 2019)
This study explores whether proposed factors of public accountability, services delivery, urban and rural development, and government effectiveness will influence the level of government information and responsibility to citizens and society
Government effectiveness is positively associated respectively with social media use and citizens trust in government (
Summary
Citizens have the right to petition the authorities and have their voices heard when citizens need clarifications in the performances and functions of their public officials (Carbone, 2019). Equitable distribution of resources to citizens and society for successful policymaking has necessitated openness in the services of public officials. Citizens expectations of government and politicians are that they should always have an approach that conveys openness and allows for scrutiny, working for the interest of the public while promoting socio-economic development and growth (Wang, 2016). Citizens expect specific areas that affect their existence addressed appropriately, with the disclosure of timely information from the operations that require public attention to enable provisions for uncertainties to adjust living conditions . The issue is not just about enhancing transparency in government, and, citizens expect the information communicated to improve distinct areas that provide safety and assurance for development and in public services
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