Transforming a Paper based Process to a Natural user Interfaces Process in a Chronic Care Hospital

Abstract

We are investigating the use of natural user interfaces (NUI) applied to information and communication technologies (ICT) supporting workplace dynamics in partnership with mental health providers at a hospital in Brazil. We are using a participatory design (PD) process to uncover their paper-based workflow, defined here as paper user interface workflow (PUI) and their appropriation of mobile technologies supporting patients’ socialization process. We chose this group as they have no experience with graphical user interface (GUI) based interaction, are highly nomadic, have a refined workflow, have a high level of interdependence and are appropriating mobile technologies and social media into their workplace; thus, we believe their perspective within a PD setting provide unique insights into NUI design to provide high fidelity data and real time communication, enhancing data accessibility and fidelity on communication among the professionals. Our PD process has produced workflow representations and we are presenting two scenarios; from them we are proceeding to low- fidelity prototyping.