Abstract
The sourcing of cloud services is a relatively new type of service delivery model in which an organization gets access to IT services via a cloud service provider that is delivering services over the web to many users on a pay per use or period basis. Even though the importance of IT governance is often underlined, there is limited literature available regarding the required IT governance capabilities that public sector organizations need to have in place to successfully implement and manage a cloud service delivery model. Using an existing governance framework of IT core capabilities as basis, the required cloud computing capabilities are investigated using interviews and studying reports. The analyses helped to identify 16 discriminating capabilities that are essential when effectively implementing and managing cloud services in the public sector. Different factors, including the cloud service and deployment model, the strategic intent underlying cloud sourcing, the degree and complexity of cloud sourcing and the IT governance structure, were found to influence the relevance of cloud capabilities and the relevance might also change over time.
Highlights
Janssen and Joha (2010) add two additional characteristics based on the idea that a cloud is a distributed system that is presented as one infrastructure that provides services based on service level agreements. These characteristics are: (1) Resource outsourcing (2) Utility computing (3) Large number of machines (4) Automated resource management (5) Virtualization (6) Parallel computing (7) Data access control (8) Service level agreements A cloud consists of large farms of inexpensive servers which are distributed over several locations
Our goal is to develop an understanding of the IT governance capabilities required for public sector organizations that want to successfully implement and manage cloud services
A cloud governance capability can be defined as a capability to effectively manage and govern the sourcing of cloud services, measurable in terms of IT activities supported, and resulting business performance
Summary
Janssen and Joha (2010) add two additional characteristics based on the idea that a cloud is a distributed system that is presented as one infrastructure that provides services based on service level agreements. These characteristics are: (1) Resource outsourcing (2) Utility computing (3) Large number of (inexpensive) machines (4) Automated resource management (5) Virtualization (6) Parallel computing (7) Data access control (8) Service level agreements A cloud consists of large farms of inexpensive servers which are distributed over several locations. The public sector does not manage or control the underlying cloud infrastructure including network, servers, operating systems, storage, or even individual application capabilities, with the possible exception of limited user-specific application configuration settings
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