Transformation of public administration in digital conditions: world experience, prospects of Ukraine

Svіtlana Bondarenko,Iryna Liganenko,Viktoriya Mykytenko

doi:10.33445/sds.2020.10.2.9

Abstract

The purpose of the article is to highlight the main aspects of the transformation of public administration in the context of digitalization. It is established that digitalization is not a new model of public administration. It is proved that digital technologies as a tool for implementing the strategy of modernization of public administration, determine the main directions of change. It is proved that in the conditions of digital economy there is a transformation of the concept of public administration – in service. Digital transformation leads to a radical change in approaches to the organization of government with the use of digital technologies and algorithms. Digital technologies create opportunities for a completely different type of interaction between participants – in online communication. The basis for this nature of interaction is platform. To analyze the concept of digital transformation in public administration, the main stages of digitization are identified: digitization of processes, in which the introduction of traditional digital technologies to improve the efficiency of government, data management; e-government, which involves the introduction of digital technologies, especially based on the use of the Internet, to improve public administration; digital government, in which the latest generation of digital technologies (such as the Internet of Things, artificial intelligence, predictive analytics) allow to take into account the preferences of users in shaping the composition of services provided and the procedures associated with their receipt. A study of the main trends in the digitalization of the economy and public administration of Ukraine. Peculiarities of digitalization and transformation of public administration of the world are considered. Ukraine has developed “Concept for the development of the digital economy and society of Ukraine for 2018-2020” (Cabinet of Ministers of Ukraine, 2018). However, according to the results of the analysis, Ukraine has a low level of readiness for digitalization. In the UN ranking of e-government development in 2018, Ukraine ranked 82 nd. Ukraine is characterized by an insufficient level of infrastructural support for public administration transformation. Thus, the coverage of high-quality Internet communication does not cover the entire territory of Ukraine and, as a result, reduces the rate of development of the digital economy. The analysis of the most successful countries of the world showed that the level of digitalization is directly dependent on the level of economic development of the country, infrastructure. The transformation of public administration in the context of digitalization will affect, first of all, the quality of public administration services, improving communication, reducing the cost of maintaining public administration, additional opportunities for businesses and citizens to receive services.

Highlights

The systemic crisis currently facing Ukrainian society has affected, among other things, public administration issues
Given that society is changing towards information, the category of “digital economy” has emerged and research is being developed countries and countries with economies in transition have been rapidly increasing the share of the digital economy in all spheres of life, including public administration
Digital transformation forms the basis of such changes, the essence of which is to restructure and transform communication channels – digital interaction

Summary

Introduction

The systemic crisis currently facing Ukrainian society has affected, among other things, public administration issues. Along with the fact that there is a transformation of industrial society to post-industrial, information – there is an active transformation of the concept of public administration – in the service. New economic relations are formed, opportunities for business, communication, management, well-being at the personal, regional and national levels are expanded. Digital transformation leads to a radical change in approaches to the organization of government with the use of digital technologies and algorithms. The widespread use of digital infrastructure (mobile devices, wireless networks, personal computers) facilitates their integration into the system of administrative services. This takes public administration to a new level of relations with citizens, business structures, between public administration bodies and other areas of communication.

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