TRAINING OF EMPLOYEES OF SERVICE ENTERPRISES USING INFORMATION TECHNOLOGY

Abstract

Introduction: the article is devoted to the role of the training process for employees of service enterprises. More and more organizations, institutions, firms are focused on the creation and provision of various kinds of services to the population. And since the service sector in recent years is one of the most actively developing areas of activity, there is a need to improve the training of employees working in this field. As the authors of the article show, the structure of the content of in-house training and retraining of employees reflects the principles on which the training and functions that are performed by the in-house professional training are based. Throughout the world and in Russia in particular, the subject of increased attention is the introduction of information technology. Therefore, the authors consider in-house training of employees of a service company using the designated technologies. Materials and methods: the article identifies the basis for the functioning of the in-house personnel training system in market conditions and the integrated use of optimization procedures that allowed developing the target program for improving the personnel training system described in the work, which was adopted and implemented by Registration Agency LLC. Results: the article analyzes the process of training employees of service activities at the enterprise. The article describes the plan of interaction of Nizhny Novgorod State Pedagogical University named after Kozma Minin with the organization LLC Registration Agency Discussion and Conclusions: the article discusses the organization of in-house employee training through the development and implementation of electronic educational programs aimed at improving the skills of service workers and the competitiveness of the organization. The result of implementation is to achieve benefits for both parties, that is, to increase the intensification of the organization’s activities "and improve.