Abstract
Organisations at an airport, including the airport authority, airlines, air traffic management, ground handling and other services, must all have a Just Culture policy and system in place, according to EC regulation 376/2014. This is to protect employees and also to promote reporting and learning from safety-related events or hazards. However, there may be differences in such policies and the ways in which they are enacted, including the openness of the culture, the investigation processes, and the degree of authentic support from senior and middle management. As part of the H2020-funded Future Safety Sky project, and in collaboration with London Luton Airport (LLA), a Just Culture Framework has been developed which acts as an over-arching Just Culture policy for all companies operating at the airport. This paper shows how this framework was developed and ratified, with input from a number of companies based at LTN.
Highlights
At an airport there are many organisations who have to work together to enable smooth and safe airport operations for passengers, freight and business users
All companies operating at an airport are part of a complex safety chain, and all are legally bound under EC regulation 376/2014a to have a Just Culture policy and Safety Management System in place
Future Sky Safety (FSS) partners tailored safety culture surveys, initially developed for Air Traffic Management [3, 4], to other aviation actors such as airlines [5], airframe manufacturers and companies operating on the ground at an airport
Summary
At an airport there are many organisations who have to work together to enable smooth and safe airport operations for passengers, freight and business users. One of the programme objectives was to reduce the likelihood of organisational accidents in aviation via the evaluation and enhancement of safety culture, often pithily described as ‘the way safety is done around here’ (see [1, 2] for reviews of safety culture theory and approaches) Within this framework, FSS partners tailored safety culture surveys, initially developed for Air Traffic Management [3, 4], to other aviation actors such as airlines [5], airframe manufacturers and companies operating on the ground at an airport. All six organisations decided to waive their confidentiality and share information on each other’s surveys They were not interested in the detailed results for every question, but wanted to know the best practices of their business partners, looking for support on their individual path towards a better safety culture. The Luton Airport Safety Stack [6] was born at that meeting and has continued with quarterly meetings attended by multiple stakeholders
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