Abstract
Current dynamic demand-driven networks make great demands on, in particular, the interoperability and agility of information systems. This paper investigates how reference information models can be used to meet these demands by enhancing ICT mass customisation. It was found that reference models for Production and Supply Chain Management do not yet sufficiently meet the requirements of a mass customisation approach. They have developed from isolated models based on pure standardisation and tailored customisation strategies, towards static repository-based models founded on segmented standardisation strategies. Existing models provide valuable knowledge for developing towards more dynamic reference information models, including the progress made by ERP vendors to make their reference models configurable. Important remaining challenges are setting up reference information models as generic models that define classes of architectures, and incorporating user-friendly means that guide users through the process of configuring specific information models.
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