Towards Digital Workplace Framework: Roles and Tasks of Mobile Worker

Abstract

The digital workplace is a new concept that uses technology to modernize traditional business processes and workflows. In the context of digital workplace, mobile worker is identified as one of the critical elements of digital workplace and called mobile worker. Since digital workplace relates to organization change management, any changes in each component can effect other component. Therefore, there is a need to understand the connection of between each component in a context of digital workplace. Therefore, this study will be strengthening connections between technology, task and people components in the context of digital workplace. This study also, will explore potential key features and job roles of people to be good in performing task within digital workplace. In this research applies a literature review method by implementing literature search and analysis on related topics. An empirical study was conducted to identify the main characteristics of the mobile worker and the changes in the job roles of the mobile worker. The result shows components for digital workplace applied modernize traditional business process and workflows using technology. However, rely on technology alone is not enough. Applying changes is important as to develop a successful organization. But, any changes on a component make other elements need to be considered: people, task, technology and structure. However, this research has a limitation in looking at the productivity of mobile workers. Future research should therefore investigate factors that enhance the productivity of mobile workers.