Towards a Theoretical Model for Co-Realization of IT Value in Government

Abstract

Despite decades of heavy investments in information technology (IT) and information systems (IS) in government systems and considerable amounts of research on how IS contributes to organizational performance and success, IS investments are still considered risky business. Fewer than 50% of IS projects deliver the expected functionality on time and on budget. As the world becomes increasingly more complex, IS increasingly needs to function across organizational boundaries. The added complexity is likely to add to the risks of IS investments. Hence, there is a need to improve practice and to increase the success rate of IS investments, especially in government settings. To address this fundamental issue, we carried out a case study. Two strands of theoretical literature guided the study, namely benefits management and co-creation of IT value. Our contributions include a novel theoretically grounded and empirically validated approach for co-realization of IT value in collaborative settings.