Abstract

Development of information systems in complex and dynamic organisations has failed in many aspects often due to the inability to manage complexity in interdependent enterprise and information systems changes. This paper presents some essential difficulties from the case project in systems development based on IT products like ERP products. We give an example of critical architectural issues where our understanding must increase to make a powerful management tool in business/enterprise and IT development. A conceptual model of actors and relations to support coordination of architecture from business perspective and IT supplier perspective is outlined.

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