Toward competence in interpersonal communication: Constitutive traits, skills and dimensions

Abstract

Both interpersonal and mass media communication is demanding for competence of communicators. The aim of this study was to determine the dimensions of interpersonal communicative competence. First, a total of 23 skills and traits were identified that are by various authors related to interpersonal communicative competence. Then, a research instrument named Interpersonal Communication Competence Inventory (ICCI) was developed for the measurement of those skills and traits. After evaluation of the ICCI scales, their total scores were factor analyzed in an attempt to identify the possible dimensions of interpersonal communication competence. The results of the factor analyses are presented in a schematic model and theoretically elaborated. Finally, more insight is given into various aspects of competent interpersonal communication, and the potential uses of the model presented in this study are outlined.