Total Quality Management in the Malaysian Automobile Industry

'Ismah Osman,Husniyati Ali,Kamauzaman Jusoff,Wan Edura Wan Rashid

doi:10.5539/ibr.v2n1p203

Abstract

Due to global competition, companies have indeed emphasized that quality should have to be put in place, integrated into all aspects of products and services within their management system. Hence total quality management (TQM) has become increasingly popular as one of the managerial devices in ensuring continuous improvement as to improve customer satisfaction and retention as well as to ensure its product or service quality. Importantly, employees are regarded as the most important entity in ensuring that total quality management (TQM) can be carried out successfully in an organization. Therefore, this paper will address certain issues based on employees’ perspectives with regard to TQM implementation in the SMEs of the automobile industry in Klang Valley. Specifically, the research would identify the perceptions towards TQM among the employees in the small-medium industry in the automobile sector. Secondly, to determine the important factors towards TQM implementation as perceived by those employees. Finally, to ascertain whether there are other measurements employed by the SMEs of the automobile industry in ensuring quality.

Highlights

Kamauzaman Jusoff (Corresponding author) Yale University, Yale Tropical Resources Institute, Yale’s School of Forestry & Environmental Studies, 210
The objectives of this study are three-folds, namely (i) to explore the perception of employees pertaining to the implementation of total quality management (TQM) in the automobile industry, (ii) to identify at which attribute of TQM has been chosen most by the respondents and (iii) to determine whether there are other quality measurements besides TQM that has been practiced in those respective organizations
It is empirical as it aims to discover the perceptions of employees towards the implementation of Total Quality Management (TQM) in their organizations

Summary

Introduction

Kamauzaman Jusoff (Corresponding author) Yale University, Yale Tropical Resources Institute, Yale’s School of Forestry & Environmental Studies, 210. Importance and emphasis place in the manufacturing sector to boost the industrialization process in order for Malaysia to be a developed nation by 2020 (http://www.unescap.org, assessed on 24 April, 2007). Total quality management (TQM) would be one of the measurements to ensure that the cars produced are reliable, satisfied by the consumers at large and to ensure competitiveness in the market, as well as conforming to the international standard. The objectives of this study are three-folds, namely (i) to explore the perception of employees pertaining to the implementation of total quality management (TQM) in the automobile industry, (ii) to identify at which attribute of TQM has been chosen most by the respondents and (iii) to determine whether there are other quality measurements besides TQM that has been practiced in those respective organizations

Objectives

Methods

Results