To enhance customer (or patient) experience based on IoT analytical study through technology (IT) transformation for E-healthcare

Abstract

Over the past few decades, there were drastic changes in information technology across all the domains except healthcare. A new era of Information Communication Technology (ICT) has grown to higher potential by implementing eHealth systems to improve healthcare quality and simplify the problems and challenges health professionals and customer/patient have faced. The purpose of this qualitative, multiple case study was to explore information technology transformation for eHealth, which provides a broad scope to pursue research on how Information Technology (IT) strategy and implementation in eHealth using the latest technologies strategies to implement advanced eHealth systems. These strategies and implementation can provide cost-efficient and effective services to customer/patient instantly. E-Health combines medical information, public health, healthcare services, data delivery, and data security strategies through the internet using the latest web/mobile-based and big data technologies by providing simplified and instant access to customer/patient information. Due to the continuous and advanced technology transformation phase, healthcare industries are still migrating their legacy and outdated eHealth systems and applications to provide a better scope of experiences to their customer/patient. In this research, achieving effective and efficient experience is generated through IoT Sensors as it gets generalized into several different areas of classifications specific to the latest information technology trends, such as the role of smart portal technologies, cloud migration, patient data privacy and security, electronic health records (EHR), cloud infrastructures, internet of things (IoT), big data, and deep learning strategies, eHealth usability, and accessibility.