THEORETICAL FOUNDATIONS OF USING INFORMATION AND COMMUNICATION TECHNOLOGIES IN PUBLIC ADMINISTRATION DECISION-MAKING PROCESSES

Olha Buhai

doi:10.23856/4618

Abstract

The purpose of this article is to substantiate the theoretical foundations of using information and communication technologies (hereinafter – ICT) in public administration decision-making processes using the framework of categories and concepts proposed by New Public Management, Joined-up government, Public Value Рaradigm, Actor Network Theory and Socio-Technical Systems. The research task is to comprehensively consider the methods, approaches and foundations of using ICT in public administration through these theories. General scientific methods (analysis and synthesis, deduction and induction) as well as the comparative-historical method have been used. Such an approach allows to generalize and comprehend the role and impact of ICT in public administration within the framework of different theories and to offer an empirical application of the developed concepts. Correlation of the considered concepts' theoretical principles with the criteria for public services delivery, the role of citizens, approaches to measuring the performance of public servants makes it possible to conclude the information about the attitudes and requirements for innovations in public administration from the perspective of each of the theories. It can contribute to further study of the ICT's impact on the public administration decision-making processes, predicting the transformational impact of e-governance and theoretical advances empirical application by both public servants and those who hold political positions.

Highlights

Public administration decision-making processes is a widely researched topic
The concept of New Public Management, which is under increasing criticism and critical rethinking, consider the decision-making on improving the efficiency and effectiveness of public administration (Peters and Waterman, 2004); (Osborne and Gaebler, 1992)
The article substantiates theoretical foundations of using information and communication technologies in public administration decision-making processes based on numerous theories:

Summary

Introduction

Public administration decision-making processes is a widely researched topic. In addition, the study of the managerial decision-making phenomenon is interdisciplinary in nature and is studied by representatives of various subject area. Rapid progress in data collection and analysis makes it possible to use them in order to build various models in administration decision-making. With this in mind, researchers note that data analysts are increasingly able to influence policy by choosing the research method they prefer (Lavertu, 2016). The concept of New Public Management (hereinafter – NPM), which is under increasing criticism and critical rethinking, consider the decision-making on improving the efficiency and effectiveness of public administration (Peters and Waterman, 2004); (Osborne and Gaebler, 1992). NPM critics noted the excessive commercialization of management processes, their fragmentation and an approach to measuring the effectiveness of administration decision-making and public services delivery, based on improving the processes themselves, without clear answers about the value the achieved indicators have for citizens

Joined-up government

Public Value Рaradigm

Actor Network Theory

Innovations

Conclusions