Innovative approach to the concept of innovation in public administration

Eva Balážová,Radomíra Hornyák Gregáňová,Viera Papcunová

doi:10.33605/croma-022018-009

Abstract

Purpose – Public administration, its functionality and efficiency become an important element of prosperity not only for individual economies but also for transnational entities. We are looking for new directions and new practices for public administration that are inspired by the business sector, which to orientation for results, satisfaction of customers, and reflections on the mix of services that will be provided to the citizen. The basic principle of all reforms in public administration is the understanding of administration as a service to citizens. The aim of the paper is to explain the essence of some selected innovative theoretical approaches in public administration and also to analyze citizens' access for e - government from the point of view of communication with representatives of the public administration at the level of individual EU member states. Design/methodology/approach – Characteristics of selected innovative approaches in public administration. Based on selected indicators within EU member countries, to analyze citizens' access for e – government. Findings – Innovative methods introduced in public administration are implied by the private sector. The availability of digital information of the public administration for citizens, about its representatives as well as about the financing of public administration has greatly improved over the period 2008-2017. Research limitations/implications – The availability of citizens' information in the context of communication with the public administration was monitored on the basis of selected indicators within the EU member states over the period 2008-2017. Practical implications – In addition to summarizing individual innovative approaches of management of public administration, the practical benefits are also experience with individual types of these approaches of management of public administration public administration in selected countries. Originality/Value – Theoretical aspects are complemented by indicators that assess the use of e-government by citizens of EU Member States. Keywords: public administration, management of public administration, innovative approaches, e- government, EU member’s countries Research type literature review JEL classification: H40, H0, B40.

Highlights

In the past, innovations had been typical of the manufacturing business sector, where through innovation, businesses have sought to increase their competitiveness in the market and, at the same time, to innovate their production processes and products to increase their sales
From the analysis of selected indicators has shown that the share of the population aged 1674, who electronically communicate with individual public administrations, is increasing across all EU member states
The increase in the monitored period was 40%. This increase is mainly related to the introduction of e - Government into everyday public administration practice as well as the self - development of ICT technologies

Summary

Introduction

Innovations had been typical of the manufacturing business sector, where through innovation, businesses have sought to increase their competitiveness in the market and, at the same time, to innovate their production processes and products to increase their sales. We try to characterize selected innovative approaches to public administration and evaluating the use of e - Government in individual EU member countries. The first most frequently mentioned of the innovation attribute is the change of status quo. It is important, not to exchange the innovate with the concept of change, since change is typical for most organizations, but innovation is about implementing of new knowledge or performing new tasks. Not to exchange the innovate with the concept of change, since change is typical for most organizations, but innovation is about implementing of new knowledge or performing new tasks Another fundamental attribute is the change of quality. Innovations in the public sector can be present by the system changes, reforms, restructuring, and reorganization and so on (Staroňová et al, 2010)

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Conclusion