Abstract
Most babies born at term (born by the due date) are normal and healthy at birth and neonatal progress is usually uneventful. Maternity support workers (MSWs) deliver much of the professional care newborn babies receive. They are in constant contact with new parents and are in a good position to note neonatal progress and answer parents' questions. They may be among the first to notice if the infant's appearance or behaviour seems to be unusual. The MSW does not make clinical diagnoses, but a knowledge of the appearance and characteristics of the normal neonate can help them to identify any potential deviations from the norm at an early stage. This will make care safer and improve outcomes.
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