The velvet cage of educational con(pro)sumption

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In the year that George Ritzer publishes the ninth edition of The McDonaldization of Society, moving his famous theory firmly Into the Digital Age, critical educator Petar Jandric and sociologist Sarah Hayes invited George to a dialogue on the digital transformation of McDonaldization and its relationship to consumer culture. In this article, George first traces for us the origins of his theory that has endured for four decades. A key dimension of McDonaldization is the ‘iron cage’ of control, via rationalization, that was once contained within physical sites of bricks and mortar. Increasingly now, we encounter a ‘velvet cage’ in sites of digital consumption, at the hands of non-human technologies, that threaten human labour and autonomy. Exploited as unpaid con(pro)sumers, we labour to provide information for corporate digital billionaires, keeping McDonaldization alive, well, and even more predominant in augmented settings, including Higher Education, in the form of the McUniversity. With the rise of prosuming machines such as blockchain and bitcoin, that can both produce and consume without intervention from human prosumers, George concludes that prosumer capitalism will explode into unprecedented and unpredictable directions in the years to come.