Abstract
London’s Victoria and Albert Museum is widely considered to be the world’s finest museum of the decorative arts. Founded in 1852, the V&A, as it is popularly known, is home to 145 galleries and some 4 million objects, ranging from Constable paintings to oriental ceramics, the finest collection of Italian Renaissance sculpture outside Italy as well as the most impressive collection of Indian art and artefacts outside the subcontinent. With a total of approximately 800 full‐time staff and many part‐time staff and volunteers, it is indeed a venerable institution. When a far‐reaching management overhaul was initiated in 1989, the repercussions made headlines throughout the international museum community. Robin Cole‐Hamilton explains what exactly took place and what may be gleaned from the experience. Since 1991, he has been Head of Public Services at the V&A where his responsibilities include education, exhibitions, design, marketing and visitor services. His career in museums goes back to 1973 when he joined the Royal Scottish Museum as a designer. He was Head of Design at the National Gallery in London between 1978 and 1984 before leaving to pursue a marketing career in industry.
Published Version
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