The use of the PDCA cycle and the 5W2H tool as quality control tools by school management

Abstract

The school is the space where administrative and pedagogical aspects intersect. Therefore, it should imprint on the subjects productive and critical administrative-pedagogical experiences. For the school to be aligned with these principles and the objectives that underlie them, school management needs to assimilate quality tools so that the execution of its role is positive. Given the above, the present work aims to reflect on the importance of quality tools in school management and suggest the use of the PDCA cycle in conjunction with the 5W2H tool. The bibliographic review technique was selected as a research method, unfolding on texts that expand the initial debate on the theme of quality in management processes at school. At first, data collection was performed using the descriptors “quality management in education”, “quality control tools in education”, “PDCA cycle” and “5W2H tool” on the Google Scholar platform. Different combinations of these descriptors were used through the Boolean operators “OR” and “AND” to obtain a more specific result. The analysis of the results was carried out through the synthesis of the information contained in the selected articles, with the aim of presenting a broad and objective view of the proposed theme. Finally, we reached an understanding of the relevance of quality control tools for school management, here more specifically the PDCA cycle added to the 5W2H tool, playing a fundamental role in the administrative and pedagogical organization of the school institution, with positive effects on the processes that develop within it.