The use of social media and open data in promoting civic co-management: case of Jakarta

Abstract

. With the high number of population and high use of social media, residents willingly share information in the digital world. While cities are sometimes seen as data-scarce, this digital platform produces informal and scattered, but also valuable data. One way to prepare for co-management during disaster situations is to extend these informal networks to include a channel between residents and government agencies. The platform PetaBencana.id crowd-sources these actual and on-ground observations from residents on social media and instant messaging, integrates the informal and formal disaster-related-data, gives the residents access to the same tool used by the government, and provides an interface that answers to residents and government’s needs; thus making the information more useful in co-managing the city during disaster situation. More information-based decisions can be made by both the residents and government through improved situational knowledge, resulting in better disaster response and resilience of the city.