The Use of M-Government and M-Health Applications during the COVID-19 Pandemic in Saudi Arabia

Abstract

The automated proficiencies of the Kingdom of Saudi Arabia, in vision 2030, influence a decade of continual expenditure in contemporary automation and unified government platforms. It affords a reliable base for the COVID-19 response’s significant facets, encompassing continued connection to many e-government systems. The worldwide COVID-19 epidemic has reinvigorated the role of e-government. The health crisis has altered SADAIA to lunch Tawakkalna m-government application to execute business continuity strategies, offer important services to people, and assure their fulfilment. The study intends to assess the impact of the COVID-19 pandemic on users’ satisfaction with m-government services and Health Care apps in the Al-Madinah region. It analyses the elements that enable people’s use of online government services, and m-government services are a solution to handle the crisis. The finding shows that trust in e-government, trust in the internet, ease of use and usefulness are the important factors in using the application during the pandemic.