Abstract
This paper investigates the situation of Human Resource systems in the Saudi market by surveying 60 companies. Human Resource and IT managers completed a questionnaire to reflect the current state of Human Resource systems in Saudi Arabia. In the course of the study, eight hypotheses were investigated and proved: HR system users in the companies accounted for less than half of the total staff; most of the companies used Human Resource systems as a part of their automated HR system; several companies used Human Resource management applications developed by their own specialists; the companies’ degree of satisfaction with their Human Resource management systems’ performance; the readiness of companies to implement new and efficient solutions into their practices; the readiness of companies to adopt an SaaS model; businesses have the potential to make great progress despite obstacles. Results have shown that the Saudi market is ready to adopt and implement such new techniques, but satisfaction levels with current solution are comparatively low and need urgent measures. Progress, especially on the source of an SaaS model, is needed to improve the companies’ situation and allow them to take a step towards a more successful future by improving their competitive advantage.
Highlights
Human Resource systems are the electronic tools which are used to access Human Resource information in order to perform its functions [1]
If we are examining the scope of Human Resource, it should be made clear that on-demand Human Resource applications, depending on the provider and the application characteristics, can offer users a broad human capital management, or talent management, facility in addition to complete HRM System applications
This study focuses on the following objectives: to explore the recent situation in Saudi companies concerning the use of Human Resource systems; to explore the satisfaction level with current systems; to identify the number of HRM system users in these companies; to find out if there are any extra resources used by these companies; to discover the readiness of such companies to adopt new and efficient solutions into their practices; to explore whether customers in the Saudi market are prepared to adopt an SaaS model; and to determine the main difficulties facing Human Resource system’s implementation
Summary
Human Resource systems are the electronic tools which are used to access Human Resource information in order to perform its functions [1]. One main difficulty is that businesses outgrow their software programs, which makes replacing the system more difficult This fact often makes finding other solutions complicated for companies, especially when workers resist the need for constant training with new applications. This can lead to dissatisfaction from employees, time wasting, reductions in efficiency and, money wasting. SaaS is a model where software and all corresponding materials and data are hosted in a central base, often in a cloud computing system, which allows users and/or clients’ access, usually by the use of a web browser (Software as a Service, n.d.) This model has spread widely over many types of business need, such as content management, HR, and CRM. No maintenance is needed and it is cheap to install as payment depends on the usage [13]
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