Abstract

The quest of university quality level is a never-ending journey, which is marked by searching a set of proper criteria. One of those criteria is the university’s library performance. This study aims at examining the university’s service performance level as a proxy of its quality level by using a first-order CFA model designed to test the multi-facet of academic library user satisfaction theoretical constructs. Particularly, the study tested the ALUS’ (Academic Library Users Satisfaction) multidimensional constructs consisted of five factors – quality of staff services, quality of electronic services, suitability of library services, availability of library physical, and library service accessibility as the anchor of university’s quality performance level. This study involved 3605 respondents as the sample. The data accessed across multiple groups of library user’s background. The reliability tests displayed the internal consistencies of the five factors were satisfactorily (α=0.94). We employed the SEM’s fit measure model to evaluate the extent to which the hypothesized model fitted or in other words, adequately described the sample data. The results showed that the GFI, AGFI, and PGFI were 0.91, 0.89, and 0.75, respectively. This result indicated that the model was highly goodness fit, and all dimensional constructs supported the proposed theoretical model.

Highlights

  • The technology revolution through the computerized environment has shifted the industrial society to the information one (Dabas, 2008)

  • This study aims at examining the university’s service performance level as a proxy of its quality level by using a first-order confirmatory factor analysis (CFA) model designed to test the multi-facet of academic library user satisfaction theoretical constructs

  • The study tested the ALUS’ (Academic Library Users Satisfaction) multidimensional constructs consisted of five factors – quality of staff services, quality of electronic services, suitability of library services, availability of library physical, and library service accessibility as the anchor of university’s quality performance level

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Summary

Introduction

The technology revolution through the computerized environment has shifted the industrial society to the information one (Dabas, 2008). It cannot be denied that highereducation institutions become the key player to produce excellence quality students or to produce high quality of soft skill people. These people are able to become the key and viable assets to deal with fiercely nations’ competition environment. Higher-education institutions (HEIs) have defined their programs and targets according to the nation’s vision, such as defining the future target to be Apex University or Research University. Many HEIs are required by their Higher Education Ministries to achieve a certain level of earned soft skills

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