Abstract
With economic development, abundant modes of transport, the quality of people's in demand for travel gradually increases ,and therefore optimizing and improving passenger station service system seems imperative. In order to improve the quality of passenger service, we shall establish a scientific and reasonable evaluation system, through the terminal passenger satisfaction evaluation to determine whether passenger service to make visitors satisfied and propose specific measures to improve service quality for lower service satisfaction. In this paper, Hohhot, as an example, we conducted evaluation studies for passenger station service, and put forward the corresponding improvement suggestions to improve passenger satisfaction, but also proved the feasibility and practicability of the model established in terms of passenger station’s travelers satisfaction evaluation. The study not only can improve the competitiveness of transport companies but also conducive to the future development of the passenger market.
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