The study of conformity of the pharmaceutical service in Puskesmas Bogor City towards PMK No. 74, 2016

Abstract

Background: Improving the quality of pharmaceutical services requires a change in the old product-oriented paradigm (drug-oriented) into a new patient-oriented paradigm (patient-oriented) by executing pharmaceutical care. Improving the quality of pharmaceutical services to people who have direct contact through primary health care as the first-level health facility refers to PMK No. 74 of 2016. Objective: This study aims to determine the description of the implementation of pharmaceutical service standards at the Primary Health care facility in Bogor City for the 2022 period based on PMK No. 74 of 2016. Method: This study used a descriptive approach with an exploratory research type. Retrieval of data using questionnaire instruments and observation checklists The research was conducted for six months, from April to September 2022. The population in this study (24 primary health care and 24 pharmacy installation heads as respondents). Results: Based on the research results, the description of the implementation of pharmaceutical service standards at Bogor City Primary Health Care, based on PMK No. 74 of 2016, for the 2022 period showed that the average value of the questionnaire and observation instruments in the fields of management of pharmaceutical supplies and medical consumables (BMHP), clinical pharmacy services, and pharmaceutical quality control had successive values of 94.87, 85.5, and 100% (very good). The results of the value of the availability of pharmaceutical human resources were 95.83% (very good). Conclusion: The conclusion of the implementation of pharmaceutical services at the Bogor City Primary Health Care is in accordance with the pharmaceutical service standards at the Primary Health Care based on PMK No. 74 of 2016.