THE STRUCTURE OF CROSS-CULTURAL COMPETENCE AND LEVELS OF ITS FORMATION

Abstract

Introduction. The factors responsible for effective interactions between the representatives of different cultures have been investigated by numerous researchers. Such interest is caused by growing tendency for globalization as it means increasing in the number of contacts in many spheres such as international politics, business, trade, education and many others. Therefore, those who are involved in international communications due to their profession have to possess certain abilities and obtain essential knowledge, which help them to develop specific skills for successful communication. To analyze and structuralize these abilities, knowledge and skills is the purpose of the present research. Methods. To achieve the goal, the differences in theoretical definitions and conceptualizations of cross-cultural competence structure were analyzed. The generalization of its components was considered, and the conclusions were made about the interaction of these components, and how they influence and impact behavior, action, and outcomes. Research results and their discussion. A preliminary conceptual model of cross-cultural competence consisting of nine elements was offered. In different sources, similar structures were denominated with different terminologies. However, based on the numerous studies, it became possible to create a cross-cultural competence structure, which shows the correlation of cognitive knowledge, abilities, attitudes, traits, performing and behavioral skills while communicating cross-culturally. Cultural experience and foreign language knowledge also contribute to cross-cultural efficiency, which level can be measured. The measurement results are divided into external and internal. External outcomes include behavioral outcomes and outcomes of adapting to a cross-cultural environment, participating in it, and demonstrating appropriate behavior.