Abstract
This paper introduces the Smart City Hospitality Framework, which could serve as the foundation for a destination-design-driven approach to urban tourism governance and dealing with overtourism issues. This conceptual framework is purposely designed to stimulate collaborative (informed) reflections on overtourism and urban tourism development that could support system analyses, problem structuring and development of transition agendas and pathways within the context of turning urban tourism into a transition arena that contributes to setting in motion a sustainability transition at city level. It merges the dimensions of sustainable development (environmentally responsible and equitable economic development) and city hospitality (the extent to which the city acts as a good ‘host’ to all its ‘guests’, including residents and businesses). Resilience resides at its centre to highlight the temporal aspects of these dimensions, and their interdependencies. To show how this framework can serve as the foundation for destination design efforts in practice, a short description of (experiences with) serious game-playing sessions that employ its logic in six European cities is provided.
Highlights
Tourism has been regarded as a relatively low-impact economic activity that contributes to cultural progress within societies and the mostly increased welfare of the resident population
This paper introduces the Smart City Hospitality Framework, which could serve as the foundation for a destination-design-driven approach to urban tourism governance and dealing with overtourism issues
The choice for the specific wording used in the definitions of the three dimensions of sustainable development, resil ience and the three core topics linked to city hospitality, is dictated by the specific purpose of the Smart City Hospitality (SCITHOS) Framework
Summary
Tourism has been regarded as a relatively low-impact economic activity that contributes to cultural progress within societies and the mostly increased welfare of the resident population. The current paper answers to this call by focusing on a systemic conceptualisation of sustainable tourism development within the wider context of sustainable urban development This conceptualisation is based on reflecting on the culmination of findings from a three-year research programme on sustainable urban tourism in six European cities that included an extensive literature review, 60 interviews with key stakeholders, partic ipant observation, a Q-sort study and serious-gaming stakeholder workshops based on a serious game developed for this purpose. Collaborative informed reflections on the future of urban systems and the role of tourism in this future are essential to help redirect (Fry, 2009) tourism decision- and policymaking, and align it with dominant discourses in a city In this way it can assist in setting in motion a transition towards systems that are based on principles of long-term resilience and sustainable development of those systems (Wittmayer, Steenbergen, Frantzeskaki, & Bach, 2018). The Smart City Hospitality Framework is introduced as a reference point for using the principles of a transition approach as the foundation for a destination design-driven approach to urban tourism governance and dealing with overtourism issues, the relevance of which is subsequently discussed in the final section of the paper
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