The Role of Work Satisfaction in Mediating the Influence of Performance Benefits and Organizational Fairness on Employee Performance at Puskesmas Banjarangkan I Klungkung Regency

Abstract

The Puskesmas Banjarangkan I in Klungkung Regency is one of the health service units contributing to providing healthcare services to the community. However, the minimum performance targets have not yet been achieved. The important idea that emerges is to convey the significance of performance allowances and organizational fairness to increase employee satisfaction and thereby enhance their performance. The purpose of the research is to reveal how work satisfaction mediates the influence of performance allowances and organizational fairness on employee performance at the Puskesmas Banjarangkan I in Klungkung Regency. This study applies a quantitative approach, using surveys and a sample of 78 employees from the Puskesmas Banjarangkan I, Klungkung Regency. The analysis employs the PLS-based SEM method and measures the scale using a quantitative approach similar to that used in earlier studies. The study's results show that performance allowances and organizational fairness have a positive and significant effect on employee satisfaction and performance. Employee satisfaction also has a positive and significant influence on performance, and it can mediate the impact of performance allowances and organizational fairness on employee performance. Additionally, organizational fairness tends to determine employee performance. I would suggest that the management of Puskesmas Banjarangkan I improve the decision-making process that involves employees. This includes exploring the job description and listening to employee problems before creating decisions. It is also important to gather accurate and complete information before making any decision.