Abstract

In the current times, quality is the key word in industries, government and public agencies, often in the concept of total quality or total quality control. The proliferation of Total Quality Control (TQC) has produced a debate. The debate lies between the argument of TQC advocates, who consider it as a distinct and effective method to improve organizational performance, and those who just consider it as another organizational fad. The controversial debate pits TQM advocates against expert scholars who are well-informed of the TQC root methods. More specifically, TQC advocates make use of TQC to develop a position upon which they can scrutinize academic work by failing to examine the concept thoroughly despite the fact that academicians should be able to understand the concept deeply more than advocates, as TQC makes use of technical methods that scholars have been examining for many years. The aim of the present study was to arrive at the common TQC understanding in the technical.

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