Abstract
The concept of Total Quality Control (TQC) in the Malaysian environment is discussed in general terms, and the TQC infrastructure in Japan is compared to that in Malaysia. It is concluded that given the right environment and conditions the Japanese approach to company‐wide quality control (CWQC) can be adopted to take root in Malaysian industries. This has already been demonstrated by those factories operating in the Free Trade Zones. The need for Dunlop Malaysia to implement a TQC programme is described along with some of the potential barriers to TQC. An outline of the programme is given as well as progress to date.
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