Abstract
Abstract The head of department occupies a key institutional position yet the role is a complex and demanding one which is subject to pressures, conflicts and uncertainties. This paper examines aspects of the role of the head of department through the proceedings of a day conference for heads of department at one university. It highlights issues and concerns, and analyses them in terms of the cultural and organisational characteristics of universities as institutions. Among the key issues identified are: the nature of institutional management structures; relationships with the administrative centre; and the nature and definition of the head of department's role.
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