THE ROLE OF MONITORING AND EVALUATION OF SOCIAL PROJECTS AND PROGRAMS IN IMPROVING THE QUALITY OF SOCIAL SERVICES

Abstract

Introduction. Improving the quality of social services financed from regional budgets and provided by non-governmental social organizations is directly related to improving the efficiency of social programs and projects. Both the governing bodies and executors of the project and the target audience to which the project or program is directed are interested in the effective work of social projects and programs. Thus, providing feedback from beneficiaries on their satisfaction with the services provided under the project or from the expert community on the effectiveness of the program greatly encourages NGOs and governments to improve the quality and effectiveness of their work. Management of social projects is carried out directly by non-governmental public organizations, but state and regional authorities that finance these projects should also take part in this process. At the same time, the state is generally responsible for social policy, so the implementation of social projects, regardless of who implements them, ultimately fits into the system of public administration. One of the most important mechanisms that ensure the quality of management components in general and project management in particular is monitoring and evaluation. Goal. The purpose of the article is to determine the mechanism for improving the quality of social services provided by the private sector at the expense of regional budgets using methodological approaches to monitoring and evaluation. Method. The theoretical and methodological basis of this article is based on the use of basic provisions of economics, public administration and social work, legislation, as well as the main provisions of scientific developments of Ukrainian and foreign authors on the market of social services in Ukraine, monitoring and evaluation of social programs and projects. financed from regional budgets and implemented by non-governmental organizations. Methods of system and structural-functional analysis are also used (theoretical and methodological generalizations, study of the essence of the monitoring and evaluation process). Results. It was found that one of the priorities of the state policy of reforming social services is to create a market for social services and participation in this market of organizations of all forms of ownership, including non-governmental social organizations. It is proved that non-governmental organizations have a strong potential for the implementation of state policy in the reform of social services. An analysis of methods for monitoring and evaluating the quality of social services in Ukraine. Methodological approaches to assessing the effectiveness of social projects financed from regional budgets and implemented by non-governmental organizations are proposed.