The role of materiality: Knowing through objects in work practice

Abstract

Based on the perspective of knowing in practice, this paper investigates the everyday work of engineers in a semiconductor plant. Qualitative data analysis is used to examine the active role of objects and how engineers rely on them to perform troubleshooting in the manufacturing processes. Three active roles emerged from the analysis: (a) objects activating interpretations, (b) objects stimulating collaborative practices, and (c) objects sparking experimental activities. Based on these three findings, we propose that objects have three triggering roles. First, objects trigger meaning-making. The meaning-making process provides a condition for better understanding the situation, making inferences, and developing possible diagnostic logics. Second, objects trigger spontaneous relationships. This role promotes social interaction, encourages members to cooperate, and to negotiate in the organization. Third, objects trigger real-time exploratory actions. These triggering roles of objects enable prioritization and execution of troubleshooting practice, based on the available information, actionable knowledge, and the situation at hand. Finally, these findings have important theoretical implications and indicate interesting future research directions related to the active role of objects in work practice.