The Role of Knowledge Management in E-Governance in a Public Service Organization

Abstract

Knowledge management efforts and their effects in terms of performance, productivity, and decision making are the focus of this PhD dissertation, which aims to conduct a detailed examination of the criteria for measuring these projects. The purpose of this survey-based study is to investigate the connection between knowledge management efforts inside a public service organization and the efficiency with which e-governance tasks are carried out. Knowledge management projects were evaluated based on their ability to capture, create, share, and use knowledge; the quality of knowledge processes; the extent to which knowledge was acquired, converted, protected, and applied; and the quality of knowledge functions; all of which were treated as independent variables. The effectiveness, efficiency, and swiftness of E-Government decisions were quantified. To analyze how various knowledge management efforts affect the efficiency of e-governance, a model was created. It was decreed that government agencies should ensure that their Knowledge Management projects don't impede the seamless operation of their e-governance operations.