The Role of Knowledge Management as a Mediating Variable of Customs Electronic Business Impact on the Institutional Performance of the Customs Authority in the Arab Republic of Egypt

Abstract

The study aimed to investigate the impact of electronic customs business on the institutional performance of the Customs Authority in the Arab Republic of Egypt through knowledge management as a mediator variable. The researcher adopted the analytical quantitative approach, and relied on the questionnaire as the main tool for the study, where (500) questionnaires were distributed, and (410) were returned, with a respond rate of (82%). The data were analyzed using a set of statistical methods using SPSS-V23 and AMOS-V23. The study reached a set of results, the most important of which is: there is a significant and statistically significant effect of electronic customs work on the institutional performance of the Customs Authority in the Arab Republic of Egypt and on knowledge management. Based on the results of the study, the study concluded with a set of recommendations, the most important of which is: the importance of applying electronic business through all facilities of the Customs Authority in particular and all government service institutions in general in order to improve the quality of service provided and improve the performance of government institutions.