Abstract
This study aims to examine the effect of internet banking facilities and system quality as an accounting information system on customer satisfaction partially or simultaneously. The data used is the main data in the form of a questionnaire with a total sample of 60 respondents from Bank BCA KCP Taman Semanan Indah, Kalideres, West Jakarta. The data analysis technique used is multiple linear regression, classical assumption testing, and hypothesis testing. The results showed that internet banking facilities (X1) and system quality (X2) had an effect on customer satisfaction (Y) both partially and simultaneously. The adjusted R square value is 51.7%, meaning that the customer satisfaction variable is influenced by the internet banking facility and system quality variables, various factors can impact the remaining part.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: JOURNAL OF ACCOUNTING, ENTREPRENEURSHIP AND FINANCIAL TECHNOLOGY (JAEF)
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
