The Role of Information and Communication Technology in delivering Diplomatic Services for growth and development of Tanzania

Abstract

Rapid development of information and communication technologies (ICT) has lead to significant changes in social, economical and political relations of the modern society. Access to information and control over it contribute to the prevalence of soft power in politics of digital age, and empower the non-state actors in international relations. Contemporary diplomatic service, besides being faced with enhanced roles, requests for extended outreach and accountability, yet shrinking resources, is also challenged with multi stakeholder and multidisciplinary international arena. The presence of information and communication technologies (ICT) has somewhat carved out an alternative path to development. This paper examines The Role of Information and Communication Technology in delivering Diplomatic Services, a case of Ministry of Foreign Affaires and International Cooperation. Both qualitative and quantitative research designs were applied. The study populations were from the ministry of Foreign Affairs and International Cooperation of Tanzania with the sample of 100 respondents drawn purposively. Interviews, questionnaires, and focus group discussion were instrument used to collect Primary data. The data analysis involved descriptive statistics using the Statistical Package for Social Scientists (SPSSx) computer programmes. The study findings show that, ICT has a significant role to play in delivering diplomatic services in Tanzania. About (60%) of the respondents agreed to use E-mails and internet to deliver diplomatic services to the citizens.