Abstract
Tremendous growth in the Malaysian hotel industry forced hotel operators to focus on enhancing the employee's well-being. The objectives of this study were to assess the relationship of flow on organizational citizenship behavior (OCB) and investigate flow as the mediating role between burnout and OCB. A cross-sectional study, collected from 293 hotel employees in Sarawak, Malaysia. The study was validated and tested using AMOS version 21. Findings revealed that flow has a significant relationship with OCB. Meanwhile, flow found not significant as mediator in associating between burnout and OCB. The findings could be an important strategy by maximizing the human resources capabilities toward positive service climate.
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