The role of facilitating condition in enhancing user’s continuance intention

Abstract

Many organizations are moving toward utilizing information system to enhance eficiency in everyday task. Although the influence of facilitating condition are important to the success of information system implementation, the literature lacks empirical research on tthe relationship between facilitating condition and continuance intention in private higher leaning institution. In this article, the researchers introduce a simple model based on information systems (IS) and user behavior literature to examine the effect of facilitating condition on the intention to continue using e-campus. A paper-and-pencil self-administered questionnaire survey with 500 users of Malaysian private higher learning institution is carried out to evaluate the proposed model. The result proves that facilitating condition have a significant effect on e-campus continuance intention. Important practical contributions are further discussed in the paper.