Abstract
This research aims at exploring the effect of organizational culture, especially clan culture, toward the success of information system implementation. A conceptual model of information system success had been developed by integrating DeLone-McLean model, technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT). Competing values model (CVM) is being used for organizational model, as such the assessment for organizational culture is using organizational culture assessment instrument (OCAI). To test the proposed conceptual model, empirical study was conducted at a IT-based company using questionnaire and gave the total of 319 usable data samples. The data analysis is using SmartPLS3 due to the abnormality of data distribution. The OCAI assessment shows that the company has a tendency toward clan culture which is quite unexpected for an IT-based company. However, further analysis shows that the company has successfully mixed clan culture with the less-dominant types of culture to create a conducive culture for the success of information system implementation. This study sheds light on IT implementation for business organizations especially the ones which have clan culture as a dominant culture embedded in their organizations.
Highlights
Companies today are being forced to use information systems to support their day-to-day business operations to reach the highest potential and excellence
An information technology company is better managed in a culture that surrogate innovation [48], and a culture that promotes innovation is adhocracy culture [49].Clan culture is a culture of teamwork and collaboration, and the company is a friendly place to work where everybody is like a family
Clan culture can be a dominant culture in IT-based Company even though generally IT-based Company have tendency toward adhocracy or market culture
Summary
Companies today are being forced to use information systems to support their day-to-day business operations to reach the highest potential and excellence. At some organizations and companies, the case of information systems failure is quite prevalent. One of them is the organizational culture ingrained in the organization [1] [2] [3]. Since organizational culture is capable of guiding or constraining certain behavior, some researchers believe that organizational culture is capable of steering the behavior of employees toward technology implemented in the organization, including information system[5] [6]. This behavior is expressed through employees’ perception toward information system whether the information system they use is giving benefit or satisfaction.
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