The role of expertise in risk communication: laypeople's and expert's perception of the millennium bug risk in The Netherlands

Abstract

This paper focuses on the discussion of the role of expertise in risk communication. It describes empirical data on the risks posed by the Millennium bug in 1999 in the Netherlands. The study systematically examined the risk perception of both general public and computer experts with respect to the Millennium bug, assessing a potential discrepancy between the layman's and the expert's judgement, as has been observed in other risk areas. Two surveys were fielded, the first aimed at a random sample of the Dutch population ( n = 253), the second at a sample of computer experts ( n = 91). Results indicated that respondents did not perceive the Millennium bug to be a major threat. However, laypeople worried more, did see the issue as more personally risky, and did think the level of public awareness was higher than experts did. Computer experts felt more capable of taking mitigating actions than laypeople, and were more convinced that these actions were adequate. The implications of these findings for the role of expertise in risk communication are discussed.