Abstract
This theory-testing study is an examination of the influences of perceived information quality and perceived e-service quality in determining perceived value, and the influence of these three constructs in determining web site loyalty intentions. The results indicate that (1) perceived e-service quality and perceived information quality similarly influence loyalty intentions, (2) perceived e-service quality more strongly influences perceived value than does perceived information quality, and (3) perceived information quality partially mediates the relationship between perceived e-service quality and perceived value. The model was significant in explaining loyalty intentions.
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