The Role of Enterprise Resource Planning System Usage on User Satisfaction and Organizational Learning Capabilities

Abstract

Objectives: The current research aims was the role of enterprise resource planning (ERP) system usage on user satisfaction and organizational learning capabilities. Method: The purpose of the current study is applicable, and according to its data collection method it has a descriptive-correlational research design. The statistical population of the study includes all teachers of the first and second grade in high schools (N=342) in the city of Semnan in the school year of 2018-19 that a sample of 200 teachers (Female=100 and Male=100) were chosen using stratified random sampling method. All of the participants completed the surveys: organizational learning questionnaire, user satisfaction and enterprise resource planning. To test the reliability of these tools, Cronbach's alpha was applied. Then, data were analyzed through correlation and path analysis using SPSS and LISREL software. Results: The findings indicated that there is a positive significant relationship between the ERP system usage and user satisfaction, managing commitment, transfer & integration, openness & experimentation, system perspective. ERP system by mediating user satisfaction has an indirect and significant effect on the managing commitment, transfer & integration, openness & experimentation, system perspective. Conclusions: The results of this research indicate the importance of the ERP system in the organizational learning capabilities.